Returns and right of withdrawal

You may withdraw from your purchase within 14 days without giving a reason. The period starts on the day after you (or a person you designate) received the product. If an order is delivered in several parts, the period starts after receipt of the last delivery.

Tell us clearly within the cooling-off period that you are withdrawing, for example by email to info@mbemsolutions.nl, via the contact form or using the model form below. Then send the product back to MBEM Solutions, Frederik van Eedenstraat 1b Unit 2, 7606 BH Almelo within 14 days. Only handle the product as you would in a shop; we may charge for any loss in value caused by further use. The cost of returning the product is yours unless we state otherwise.

Only complete this form if you wish to withdraw from the contract:

• To: MBEM Solutions, Frederik van Eedenstraat 1b Unit 2, 7606 BH Almelo, info@mbemsolutions.nl
• I hereby give notice that I withdraw from my contract for the sale of the following goods: …
• Ordered on / received on: …
• Name and address of the consumer: …
• Signature (only if this form is sent on paper) and date: …

We refund the purchase price, including the standard outbound shipping costs, within 14 days of your withdrawal using the same payment method. We may withhold the refund until we have received the product or you have shown that it has been sent back.

The right of withdrawal does not apply to:

• products sourced to your specifications, custom-made or cut to size;
• products that, after delivery, have been inseparably mixed with or installed into other items;
• sealed products that are unsuitable for return for hygiene reasons once the seal has been broken.

We tell you before you order if an exception applies.

Business customers have no statutory right of withdrawal. Returns are only possible by agreement; please contact us at info@mbemsolutions.nl.

Please check your order on receipt. Is a product damaged, incomplete or incorrect? Let us know as soon as possible, preferably within two working days, via info@mbemsolutions.nl or 06 - 14 37 37 56, ideally with photos. We will then resolve it free of charge.